Managed Services

Comprehensive Managed Services for:

  • Microsoft Skype for Business on-premise (hybrid) server solutions with integration to O365

Our Managed Services program includes the following components: monitoring the VoIP telephone system servers, remote engineering trouble resolution of problems, help desk answering of customer IT administrator questions, testing and storage of maintenance spares, replacement of defective equipment, remote backup of customer's generic load, configuration data, and end user database, disaster recovery planning and disaster recovery, firmware update implementation, and software patch and service pack update implementation.

Upgrades are not included in the managed services offer definition and are quoted on a project basis.

 

The following are included in the IP Telephony Solutions' basic core Managed Services responsibilities:

  • Remote Technical Support and Help Desk Support - Remote Technical Support 6am to 6pm, Monday to Friday, Pacific Standard Time (PST), includes Operations Center support for the VoIP Telephone System features and functionality, trunking integration, configuration assistance and trouble shooting.
     
  • Remote Monitoring Service - includes continuous monitoring of the telephone system servers.
     
  • Software Support - includes firmware update implementation, and software patch and service pack update implementation.
     
  • Hardware Support - includes replacement of defective telephone system equipment.

 

Optional coverage can be purchased for the following:

  • Telephone support coverage - includes hardware replacement for end point devices attached to the network, including IP Phones and IP Conference Phones. Replacement end point devices are shipped via common carrier to the customer. The customer is responsible for swapping out end point devices.