Avaya Maintenance

Avaya Maintenance for Communication Manager ( Avaya RED ) telephone systems with month to month maintenance plans for maximum management flexibility.

The month to month Avaya maintenance solution is designed for those companies that are planning on transitioning their critical telephone system infrastructure to a newer VoIP Telephone System.

Our Communication Manager ( Avaya RED ) Operations Center provides remote technical support and Help Desk functionality, alarm monitoring, Tier III engineering support, replacement of defective telephone system equipment, and voicemail replacement if appropriate.

Avaya PBX Maintenance: Month to month Agreements for Communication Manager Customers

Many Enterprise customers have legacy standalone PBX or phone systems. These legacy standalone systems are the main cause of service interruptions for business critical services.

Communication Manager ( Avaya RED ) PBX maintenance programs:

Our core competency is providing maintenance and technical support for customers with legacy Communication Manager ( Avaya RED ) telephone systems.  Our maintenance expertise includes: remote technical support, help desk functionality, real time monitoring of the PBX equipment, and advance replacement of defective equipment.

Communication Manager ( Avaya RED ) versions we support are:

CM 1.x, 2.x, 3.x, 4.x, &  5.x
Definity 6.0, 7.0, 8.0, & 9.5
Intuity Audix voicemails

Communication Manager ( Avaya RED ) PBX Maintenance Programs Include:

  • Month to month maintenance Agreements
  • Real time monitoring of major and minor alarms.
  • Remote technical support / help desk support.
  • Equipment replacement coverage of the Communication Manager PBX circuit equipment.     
  • Voice Terminal coverage is additional.

Government agreements providing Avaya maintenance.
* National Security Agency (NSA), MD
* Department of Defense - Navy, MD
* Department of Treasury, PA
* Defense Logistics Agency, MI
* Army National Guards, AZ, IA and VT